Physicians already deliver care outside their brick and mortar clinics. This type of care is embodied in yellow sticky notes left by clerks, callbacks organized by nurses, and on-the-fly inbound calls that interrupt daily workflow. OnePlace™ provides a means to coordinate and organize such non-office “visits” which are already occurring – but are simply disorganized and efficient – and deliver greater value to patients at your office, and even charge for this convenience. OnePlace™ provides a medical practice with a virtual version of itself, allowing patients to be scheduled for online appointments for a set of pre-accepted situations and conditions. Rather than managing non-office encounters in a chaotic manner, OnePlace™ offers a harmonious way to deliver care remotely. Finally, easy telemedicine for every practice.
Use Cases
OnePlace™
A Virtual Clinic for Your Real Clinic
A Virtual Clinic to Balance Your Workforce
When organizations offer multiple sites for care delivery, balancing physician manpower remains a challenge. It seems that it’s always busier where there are least providers. While physicians are running ragged at one site, they are underutilized at another site. OnePlace™ offers the ability to balance your workforce so that physicians at less busy sites can assist and deliver care to patients waiting to be seen at the busier locations. This will help reduce patient wait times and makes efficient use of expensive resources.
A Virtual Exam Room for Call Coverage
Despite incentive programs, on-call coverage remains a sore challenge to most organizations. Although scarcity of specialty physicians is a contributing factor, an equal issue is the disruptive nature of being on-call. The technology of on-call physicians have used has not changed in decades, and still relies mainly upon a pager, followed by a drive in to the calling facility. OnePlace™ offers a virtual means of call coverage where patient assessment can be done remotely in a virtual exam room, and even via a mobile device. Lowering the inconvenience of call coverage via a telemedicine offering alters the dynamics of being on-call. In short, OnePlace™ offers a virtual exam room to an on-call physician such that any patient in any location can be examined remotely without having to “drive in.”
A Virtual Clinic for Second Opinions
Patient-directed requests for second opinions are becoming increasingly common as consumer-centric healthcare gains in popularity. Centers of excellence have long used these types of activities as a means to build a self-referred market. OnePlace™ offers a virtual clinic to manage your incoming requests for second opinions. Patients are able to submit information regarding their medical condition via simple online health data capture forms. This information can be triaged through OnePlace™ by nursing or physician staff. Moreover, patients can easily be seen online through OnePlace™ before travelling to the center for definitive treatment, as in the case of surgical intervention or oncologic therapies. By lowering the barrier to “being seen” for a second opinion, OnePlace™ helps grow your second opinion business strategy.
A Virtual Clinic for Incarcerated Individuals
Incarcerated individuals often do not receive the quickest, most efficient care available. Jails and prisons do not have the adequate staff and resources on site to provide care for the inmates. OnePlace™ will enable clinicians to deliver remote care to inmates at jails and prisons in a virtual fashion, simply with the help of a physician extender at that facility. In this manner, not only do incarcerated individuals appropriate care but OnePlace™ will also result in improved security, personnel safety, costs savings, and improved timely access to specialists.
A Virtual Clinic for Nursing Home Residents
With the aging US population, each year the number of nursing home residents increases. While nursing staff monitor and provide long-term care to residents, a set of traveling physicians also supports each institution. This process is extremely inefficient and ineffective as there is no certainty to match physician presence to actual clinical need. Often when the need for a physician arises, an emergency is declared and the resident is transferred to a hospital at great cost. OnePlace™ is a virtual clinic that allows the nursing staff to facilitate a virtual visit between a nursing home resident and a remote physician in a real-time fashion. OnePlace™ enables highest level of care delivery at the appropriate time. In addition to emergent/urgent remote care, OnePlace™ also allows remote monitoring of bedsores to ensure effective treatment. Finally, OnePlace™ enables virtual family-physician conferences even if the family members, physician and patient are in three different locations.
Communities for Care™
Outcomes Research
Communities for Care™ is the modern version of legacy patient registries. When patient data must be gathered longitudinally over a long period of time, Communities for Care™ offers a simple and elegant solution to collect that information. Communities for Care™ are designed to be patient centric and are able to collect data from both the healthcare professional, and the patients themselves.
ACO Compliance Management
Accountable Care Organizations (ACO) are required to capture and report numerous “patient experience” measures in order to be eligible for the financial benefits associated with improved quality and outcomes. Communities for Care™ are simple and elegant means of achieving compliance with the patient-centric requirements of an ACO. Whether as a stand-alone solution, or integrated into our telehealth OnePlace™ solution, Communities for Care™ enable patients to rate their patient experience to the healthcare providers so that CMS reporting can be easily achieved.
Medical Device Research Management
Device manufacturers are required to provide longitudinal information about the safety and efficacy of medical devices. Communities for Care™ enables manufacturers to comply with federal requirements surrounding device safety and patient outcomes. Using Communities for Care™, not only can patients provide self-reported longitudinal information regarding their health, but moreover, healthcare professionals can also enter provider-gathered data regarding the patient’s health as well into the same solution. The combination of patient-reported and provider-gathered data into one common solution allows device manufacturers to capture and deliver the required information on device safety and efficacy.
Research Study Eligibility
Research study eligibility assessment and subject recruitment are costly activities. The current models of research recruitment do not leverage social networking concepts, and continue to rely upon legacy marketing and recruitment strategies with manual processes. Communities for Care™ combines the power of patient registries with modern social networking features to enable effective and efficient recruitment plus eligibility assessment of research subjects.
Consult Accelerator™
Building A Referral Network
Rural communities typically do not have access to specialized healthcare services. Specialists in larger metropolitan centers rely upon referral patterns from all areas, including from rural ones, to increase patient volumes at their facilities. Consult Accelerator™ enables highly specialized physicians, such as those at centers of excellence, to call back referring physicians and discuss the mutual patient in an interactive multimedia fashion, thereby building a healthier referral network.
Remote EEG Review
Patients admitted to critical access facilities occasionally require EEG assessments. In the absence of a local neurologist the facility has to either transfer the patient to a neurological center, or transport an EEG on a CD to a remote neurologist for interpretation. These activities delay treatment and incur substantial operational cost. Consult Accelerator™ will enable a neurologist to provide EEG review services to remote critical access facilities. As an entirely web-based solution, the requesting facility will be able to share the EEG screen in real-time with the specialist for quick interpretive results. The neurologist can view the tracing on his PC, Mac, iPhone or iPad, thus allowing remote review even on the go.
Critical Results Review
When laboratory or imaging results are critical in nature, direct physician-to-physician communication may be required to ensure care continuity. Consult Accelerator™ enables quick and easy real-time patient centric collaboration among two or more providers. Consult Accelerator™ enables clinicians to quickly and securely collaborate regarding a patient via audio, video, and PACS or EMR sharing. The built-in call calendar makes it easy to find the appropriate service line, and audit logs ensure compliance with regulatory requirements.
Improving Patient Throughput
Improving patient throughput improves revenue, and organizations are eager to implement solutions that aids appropriate enhancement in patient throughput. While patient care occurs in care teams, the tools of inter-provider collaboration have not changed for decades, and still depend largely upon the legacy medical pager or faxing. Consult Accelerator™ enables providers to collaborate efficiently and in a real-time manner using audio, video and PACS/EMR sharing so that information can flow across the continuum of care, and to the point of care. Consult Accelerator™ replaces the old-world medical pager with a solution that works on iPhones, iPads, Blackberry and any Android device, not to mention both Windows and Mac computers. Finally, Consult Accelerator™ is the one tool that helps discuss patient care efficiently among healthcare providers to enhance patient throughput.
Case Conference Review
Centers of Excellence often hold weekly case conferences to review treatment options for challenging patient cases. The specialists who perform the case review are not always in the same facility and are forced to take time from their clinical duties and travel to attend such case conferences. Consult Accelerator™ enables off-campus specialists to attend case conference review in a virtual manner and contribute to advanced patient treatment without the inefficiency of travel.
Resident Case Review
When residents take call, they will review admissions and difficult clinical circumstances with the attending on call. Currently this is mediated via a legacy-style phone call wherein the resident attempts to describe imaging findings, or explain laboratory trends over the phone. Consult Accelerator™ enables residents to open an interactive multimedia consultation session with the attending physician to discuss the patient matter face-to-face via sharing PACS and EMR findings. The attending physician may be at a PC at home, or using a mobile device on the go.